Every wonder how a call center works and whether it can benefit you as a small business? Well, today I am providing you with this helpful information on how you can discover this. You can get a FREE “Call Center Software & Solutions” Buyer’s Guide along with complimentary, no obligation price quotes (via phone and [...]
Your most valuable tool is your database. But how do you build one? Finding the names and addresses of likely prospects is critical to success, and an area in which many business/practice owners stumble and fall. That’s a shame because there are 8 simple ways to build mailing lists (both digitally and by snail mail) [...]
Trying to figure out where the best place is to place your ad? Are you asking yourself where the best ROI (return on investment) lies? Now, you don’t have to ponder. A survey conducted at registration for Eventbrite’s event revealed that monetary returns were higher for social media marketers placing ads on Facebook than Twitter. [...]
Recently a doctor posted an interesting case that she had seen in the emergency room and discussed the symptoms. Although she did NOT disclose the name of the patient, enough was mentioned in the presentation of the case for some people to guess at the patient’s identity. This was enough to have the physician fired [...]
Unsolicited email, which we all fondly refer to as junk is Spam. When you send unsolicited email in bulk, it is considered spam, irrespective of the mail contents. The CAN-SPAM Act passed in the United States, prevents you from doing this. Why should you care? Your host server and email provider will instantly shut down [...]
Nowadays, when people are looking to link to someone in social media (as in LinkedIn, or Twitter), the first thought that comes to their minds is “how is this person going to help me”? You need to answer: solutions to problems that your peers are experiencing how you can be a conduit to people or [...]
Here is a checklist that you may use whenever you get a customer complaint. Use it in your employee training sessions so that it becomes a business policy. Role-play using the checklist so that it seems genuine with customer/client interaction. Say “I’m Sorry” …and mean it! Listen without becoming defensive or argumentative Be empathetic and [...]
The moment your client brings in a referral, your strategy should be to show your gratitude. You have just acquired a new client/customer at no cost to you. You have just been given the lifetime value of a new client/customer for free. May sure your client/customer is aware of your gratitude and how much their [...]
The moment your customer complains, believe it or not, your customer has done you a great favor! It’s not every day that a customer will take the time to let you know what they are thinking. If they’re dissatisfied, they’ll usually just disappear into the night, never to be hard from again…until they show up [...]
“It is not what you do for your children but what you have taught them to do for themselves that will make them successful human beings” – Ann Landers “A hundred years from now…it will not matter what my bank account was, the sort of house I lived in, or the kind of car I [...]
